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Hotel Terms and Conditions

Hotel Terms

General Terms and Conditions

Article I.
Contractual Relationship
These general terms and conditions (hereinafter referred to as the “GTC”) apply to the procedure for concluding an accommodation contract and regulate the general rights and obligations between the accommodated person (hereinafter referred to as the “client”) and the operator RMN s.r.o., Vlachovická 1000, 592 31 Nové Město na Moravě, Company ID: 07219539, registered with the Regional Court in Brno (file number: C 106944) (hereinafter referred to as the “accommodator”). The contractual relationship between the accommodation provider and the client is governed by the relevant accommodation contract concluded between the accommodation provider and the client, and these GTC. If a provision is not expressly regulated, the relevant provisions of the Civil Code shall apply. Individual agreements contained in the accommodation contract, or the written confirmation of the accommodation provider’s reservation and/or their annexes shall take precedence over the provisions of these GTC. The accommodation provider reserves the right to include other conditions in its offers and/or advertising materials that take precedence over these GTC.

Article II.

Procedure for booking and concluding an accommodation contract

2.1 The accommodation provider offers accommodation and other related services to clients on a non-binding basis via its website www.hotelski.cz, via approved intermediaries and via the accommodation provider's advertising materials (hereinafter referred to as the "offer"). The information contained in the offer is for informational purposes only. This indicative offer is not an offer within the meaning of Section 1731 or Section 1732 of the Civil Code, nor is it a public promise pursuant to Section 1733 of the Civil Code. This indicative offer does not entitle the client to conclude an accommodation contract. The offer is valid for the period and under the conditions stated therein, and the accommodation provider reserves the right to unilaterally change or specify the specific conditions of the given offer before concluding an accommodation contract.

2.2 The Client sends the Accommodation Provider a request for accommodation and services (hereinafter referred to as the “Order”) to the Accommodation Provider via the electronic reservation form located on the Accommodation Provider’s website www.hotelski.cz or in another manner. By sending the Order to the Accommodation Provider, the Client confirms that he/she has fully read these GTC, agrees with them and acknowledges them as conditions and an integral part of the Accommodation Contract. The Client is obliged to fill in the information in the Reservation Form completely (including any Company ID and VAT Number) and truthfully, and further or other changes after sending it via the Reservation Form are not possible. The Accommodation Provider reserves the unlimited right to refuse the Order, even without giving a reason.

2.3 Upon receipt of the Client's Order, the Accommodation Provider will verify the capacities and other conditions and send the Client a written confirmation of receipt of the Order by e-mail with the specific conditions of the Accommodation Provider's binding offer, which will include a binding calculation of the price of accommodation and services, payment terms and payment instructions, stating the following information: identification and contact details of the Accommodation Provider, identification and contact details of the Client, arrival date, departure date, number of nights, type of room for accommodation, number, names and surnames and age of persons, calculation of any discounts and instructions for payment of the total price, cancellation fee insurance (if agreed), amount of refundable deposit according to the accommodation rules (hereinafter referred to as the "Reservation").

2.4 In the event of acceptance of the delivered Reservation by the Accommodation Provider, the Client is obliged to pay the total price in the manner and under the payment terms specified in the Reservation.

2.4.1 Deposit:
If the accommodation provider has specified a deposit for the total price in the payment terms of the Reservation, an accommodation contract is concluded between the client and the accommodation provider, which includes these GTC, for the accommodation and services specified in the Reservation. If the client pays the accommodation provider a deposit within the period specified in the payment terms, it is considered that the client has accepted the conditions of the Reservation and the accommodation contract has been concluded. If a deposit was not specified in the payment terms of the Reservation, the client is obliged to pay the total price of the accommodation and services within the period specified in the payment terms of the Reservation, otherwise the cancellation conditions that are part of the GTC apply to the reservation.

2.4.2 Confirmation of reservation:
At the moment of crediting the payment for the accommodation to the accommodation provider's account, the accommodation and services reservation becomes guaranteed by the accommodation provider and the accommodation provider sends the client a binding e-mail confirmation of the reservation of the accommodation and services specified in the Reservation (hereinafter referred to as the "Confirmed and Guaranteed Reservation" or also "Confirmation of Reservation"). Upon delivery of the Booking Confirmation to the client, the accommodation provider undertakes to provide the client with accommodation and services to the extent and under the conditions specified in the Booking Confirmation. In the event that the client has paid the accommodation provider a deposit but has not paid the remaining amount of the total price of accommodation and services within the deadline, this is a Confirmed and Non-Guaranteed Booking. The regime and consequences of a Confirmed and Non-Guaranteed Booking or a Confirmed and Guaranteed Booking are further specified in paragraph 6.6 of Article VI. of these GTC. Acceptance of the Booking is not considered acceptance with an amendment or deviation from the conditions specified in the Booking, even if it does not substantially change the conditions of the Booking.

2.5 If there are errors in writing or calculation in the Offer, Order, Reservation and/or Reservation Confirmation (in particular, a clearly unreasonable price for accommodation and/or services) or other incorrect data or other discrepancies, the Accommodation Provider reserves the right to correct these errors or correct other discrepancies, which he will do himself or based on the written request of the client.

Article III.

Payment terms

3.1 The Accommodation Provider has the right to require the client to pay the total price of accommodation and services specified in the Reservation before they are provided, or to pay a deposit, if this results from these GTC or the Reservation.

3.2 The payment terms and the maturity date of the total price vary depending on the time before the client starts the accommodation.

3.3 The total price of accommodation and services is paid, unless otherwise stated in these GTC or the Reservation, usually by bank transfer to the Accommodation Provider's account specified in the payment instructions. Payment means crediting the relevant amount to the accommodation provider's bank account no later than the last day of the deadline.

3.4 Failure to meet the deadline for payment of the total price or part thereof by the client entitles the accommodation provider to withdraw from the contract and the client is obliged to pay the accommodation provider the associated costs (cancellation fees), the calculation of which is governed by the conditions set out in Article VI. of these GTC. Failure to meet the deadline for payment of the deposit according to the payment conditions of the Reservation means that the accommodation contract is not concluded and neither the client nor the accommodation provider have any claims against each other.

Article IV.

Price

4.1 The price of accommodation is understood as the price stated in the Reservation as the price of accommodation for the relevant room for the number of persons stated in the Reservation. The price for services is understood as the price stated in the Reservation as the price of the ordered services. The total price of accommodation and services is understood as the price stated in the Reservation as the total price with any discounts provided, including taxes.

4.2 The Accommodation Provider is not entitled to unilaterally increase the total price during the validity period of the Reservation, except in the following cases:if there is a change in the Reservation (e.g. change in room type, number of persons, etc.), if the client does not prove or provide evidence that the conditions for providing the claimed discount have been met, if there is a change in the legal regulations or value added tax rates, if the period from sending the Reservation to entering the accommodation exceeds two months and during this period the prices of accommodation and/or services of the Accommodation Provider increase, however, this increase in the total price does not exceed 15% of the total price stated in the Reservation.

4.3 The client is entitled to a discount on the total price if, at the latest when sending the Order, he/she informs the accommodation provider of all the decisive facts for applying the discount according to the accommodation provider's conditions for its provision, specified in the accommodation provider's offer. At the moment of sending the Order, the client is not entitled to any other and/or additional discounts. Any discounts announced by the accommodation provider after the date of sending the Order by the client do not entitle the client to draw on this discount, unless otherwise stated.

4.4 The accommodation and services prices of the accommodation provider are set and their payment is made in the legal currency of the Czech Republic, the Czech crown (CZK, CZK). Based on the agreement between the accommodation provider and the client, it is possible to set and pay the price of accommodation and services in EUR. The fixed exchange rate of EUR set by the accommodation provider is used to convert the price of accommodation and services in CZK to EUR. For the client and the accommodation provider, in the case of an order for accommodation and services, the price of accommodation and services set in EUR in the amount specified in the calculation in the Reservation is binding. In the event of payment for the service provided to the accommodation provider directly at the accommodation provider's reception, the binding price stated in the accommodation provider's price list in CZK after conversion at the fixed EUR exchange rate set by the accommodation provider for the day of the service provision.

Article V.

Changes to the reservation

5.1 In the event of circumstances that prevent the accommodation provider from providing the client with accommodation and/or service according to the Reservation, and if it is possible, given the situation, to provide the client with other accommodation and/or a replacement service in the same scope and quality as or at least close to the originally ordered accommodation and/or service or to provide the same accommodation and/or service on an alternative date, the accommodation provider is entitled and obliged to make the corresponding changes. In such a case, the accommodation provider is obliged to inform the client of the conditions of this change without undue delay and to propose this change to the client. The client is entitled to cancel the service provision in the event of disagreement with the change so notified, and if the change concerns accommodation, to withdraw from the contract. The accommodation provider is then obliged to return to the client without undue delay after this cancellation of the service and, in the event of withdrawal from the entire contract, to return to the client all payments paid in connection with the contract. The provisions of these GTC on cancellation fees do not apply to payments returned under this paragraph. If the client does not cancel the service without undue delay after being notified of such a change in the service or, in the case of accommodation, does not withdraw from the contract within 5 days of receiving the notification of such a change, it is considered that he agrees with such a change.

5.2 In the event of impossibility of providing the client with the ordered and paid service in the scope and quality corresponding to the agreed conditions, the accommodation provider is obliged to return to the client the payments paid by the client for such a service. However, if the accommodation provider provides the client with a substitute service of the same or higher scope and/or quality with his consent, such substitute performance by the accommodation provider is considered to be the provision of the originally agreed service, and the client thus has no further claims against the accommodation provider due to the failure to provide the originally ordered and paid service.

5.3 If the client has ordered a single room or a smaller apartment and has received a Reservation, he will be charged the price of accommodation according to the Reservation even if he is provided with a larger room or apartment.

5.4 The accommodation provider is not liable for changes caused by force majeure, decisions by public authorities, the occurrence of extraordinary circumstances or events that the accommodation provider could not have foreseen or which could not have been prevented even after exerting all reasonable efforts.

Article VI.

Cancellation or non-use of the reservation and cancellation fee

6.1 The contracting parties have agreed that the client has the right to terminate the accommodation contract at any time before the start of the accommodation without notice or to withdraw due to a material breach of the obligations of the accommodation provider. The contracting parties have further agreed that in the event that the client does not exercise the right to withdraw from the contract, which is granted to him under certain conditions by law or the contract due to a material breach of the obligations of the accommodation provider, or in the event of termination or withdrawal from the contract by the accommodation provider due to a breach of the client's obligations, the client is obliged to pay the accommodation provider a cancellation fee.

6.2 The amount of the cancellation fee is agreed depending on the time remaining from the date of delivery of the effective termination of any of the contracting parties or withdrawal from the contract by the accommodation provider until the date of arrival at the accommodation, specified in the Reservation. The amount of the cancellation fee is calculated as a percentage of the total price specified in the Reservation. In the event of such cancellation or withdrawal:if the stay is cancelled less than 72 hours before arrival, the cancellation fee is 100% of the stay amount, unless otherwise stated in the terms and conditions of the specific reservation

6.3 Cancellation and withdrawal from the contract must be in writing and must be delivered to the other party. The accommodation contract is cancelled on the day on which the written cancellation or withdrawal was delivered to the other party.

6.4 When determining the number of days remaining until the date of arrival at the accommodation for the purposes of calculating the amount of the cancellation fee, the day on which the written cancellation or withdrawal was delivered to the other party is also included in this number of days, but the day of arrival at the accommodation is not included.

6.5 If the client does not arrive at the accommodation on the day of arrival at the accommodation and/or does not use up the reserved number of days of accommodation and/or the ordered services according to the Reservation without the fault of the accommodation provider, the client is not entitled to any financial and/or other compensation and/or provision of alternative accommodation or services in relation to the accommodation provider and the accommodation provider is entitled to payment of 100% of the total price of accommodation and services specified in the Reservation.

6.6 If the client does not arrive to use the accommodation and services and if, within the meaning of paragraph 2.4 of Article II. of these GTC, it is:A confirmed and non-guaranteed reservation - the accommodation provider is entitled to cancel the Reservation for the client after 6:00 p.m. (eighteenth hour) of the day of arrival at the accommodation specified in the Reservation, whereby the client loses the right to provide accommodation and services according to the Reservation with the consequences according to paragraph 6.5 of these GTC and the accommodation provider is entitled to provide accommodation and/or services to another client of the accommodation provider.
Confirmed and guaranteed reservation - the accommodation provider is entitled to cancel the Confirmed Reservation for the client after 10:00 a.m. (tenth hour) of the day following the date of arrival at the accommodation specified in the Reservation, unless the client has received another message, whereby the client loses the right to provide accommodation and services according to the Confirmed Reservation with the consequences according to paragraph 6.5 of these GTC and the accommodation provider is entitled to provide accommodation and/or services to another client of the accommodation provider.

6.7 After effective termination or withdrawal from the contract, the accommodation provider is obliged to return to the client all payments received from him after deducting the cancellation fee or other payments according to the contract, if the total amount of payments paid by the client in accordance with these GTC has not been exhausted, within 14 days from the delivery of this termination or withdrawal from the contract. In the event that the performance received from the client, or if the client had agreed on cancellation fee insurance, the performance by the Insurer is not sufficient to pay the cancellation fee or other performance under the contract, the client is obliged to transfer the amount owed to the accommodation provider's bank account without undue delay after the effective termination of the contract.

6.8 The accommodation provider is entitled to withdraw from the contract in cases where the client materially violates the obligations set out in the contract, these GTC and/or the legal regulations of the Czech Republic. The accommodation provider is entitled to terminate the contract without notice before the expiry of the agreed period in the event that the client and/or persons accompanying him/her, despite a warning, grossly violate their obligations arising from the contract, these GTC, accommodation or other operating rules of the accommodation provider or the legal regulations of the Czech Republic or good morals. If such withdrawal or termination of the accommodation provider occurs, the client is obliged to pay the accommodation provider a cancellation fee in the amount set out in these GTC.

6.9 Withdrawal or termination of the contract does not affect the right of the accommodation provider to pay the total price stated in the Reservation, or the cancellation fee, the rights of the contracting parties to compensation for damage arising from the breach of contractual obligations, or agreements which, due to their nature, are intended to bind the parties even after the termination of the contract.

Article VII.

Client's rights and obligations

7.1 The client's basic rights are primarily:

  • the right to provide ordered and paid accommodation and services to the extent and under the conditions specified in the Reservation.
  • the right to provide information regarding accommodation and services offered and provided by the accommodation provider.
  • the right to terminate the contract at any time without notice or to withdraw from the contract due to a material breach of the accommodation provider's obligations or to cancel the use of the ordered service under the conditions specified in these GTC, the contract or the legal regulations of the Czech Republic.
  • the right to notify the accommodation provider in writing that another person will participate in the accommodation and/or use the services specified in the Reservation instead of him, provided that such notification also contains a statement by this person (new client) that he agrees with the accommodation, services and their price specified in the Reservation and that he meets all the conditions for participation in the accommodation and use of the services, if required. The original and new client are jointly and severally liable for paying the total price stated in the Reservation and administrative or other costs incurred by the accommodation provider in connection with the change of client.
  • the right to make a complaint about incorrectly or poorly provided accommodation or services and to have them handled in accordance with these GTC.
  • the right to the protection of personal data and other data relating to the client and fellow travellers.

7.2 The client's basic obligations are in particular:

  • the obligation to completely and truthfully fill out the Order, any attached forms necessary for the provision of accommodation and services, and to present the necessary documents for the identification of the client and fellow travellers (valid ID card, valid passport) upon arrival at the accommodation and, if applicable, to notify the accommodation provider of any change in these details without undue delay.
  • to fill out and sign the registration card when registering for accommodation.
  • to notify the accommodation provider of any participation of foreign nationals.
  • the obligation to notify the accommodation provider of a change in the number of persons using the room and, if the accommodation provider agrees to this change, to enter them in the accommodation book at the accommodation provider's reception and to pay the accommodation price for persons not listed in the Reservation according to the accommodation provider's price list.
  • In the event of exceeding the maximum permitted number of persons for a given room and/or breach of the obligation to report persons using the facility not listed in the Reservation, the accommodation provider is entitled to withdraw from the contract for a material breach thereof and to expel the client, persons accompanying him or her and other persons from the accommodation or use of the services, thereby loosing the right to provide the accommodation and/or services specified in the Reservation, as well as the right to compensation for paid and unused accommodation and/or services.
  • the obligation to pay the accommodation provider the total price of the accommodation and services in accordance with the payment terms specified in the Reservation and in accordance with these GTC and to prove its payment upon the accommodation provider's request.
  • the obligation to pay the accommodation provider a cancellation fee in the cases specified in these GTC.
  • the obligation to receive from the accommodation provider the documents necessary for using the accommodation and services.
  • obligation to arrive at the place of accommodation and/or services at the specified time.
  • obligation to follow the instructions of the accommodation provider's employees, accommodation and other operating rules of the accommodation provider issued for the use and provision of accommodation and services. In the event that the client or persons accompanying him, despite a warning, grossly violate the obligations arising from the contract, these GTC or the regulations (rules) of the accommodation provider, legal regulations or good morals or disrupt the program or use of accommodation and services of other clients of the accommodation provider, the accommodation provider is entitled to expel the client and persons accompanying him from the accommodation or use of services (terminate the contract without notice), and this client loses the right to the provision of accommodation and/or services specified in the Reservation, as well as the right to compensation for paid and unused accommodation and/or services.
  • obligation of the client and persons accompanying him to behave in such a way that their behavior does not disrupt or limit the use of accommodation and/or services of other clients of the accommodation provider.
  • obligation to pay for damage to the property of the accommodation provider caused by himself and/or persons accompanying him or other persons to whom he has culpably allowed access to the property of the accommodation provider.
  • dog for a fee of 400,- CZK/nighSuperior room or Bungalow (only well-behaved - any damage to property will be charged to the pet owner in full), other animals are not allowed without exception.
  • client's obligation to report stay with a dog upon request (accommodation possible only in the Superior category and in bungalows) - in case of failure to report a dog or accommodation in another category, the hotel will charge a one-time fee of 2,000,- CZK.
  • client's obligation to pay the accommodation provider the difference in price after the discount stated in the Reservation in the event that the client does not prove to the accommodation provider upon arrival at the accommodation and/or before arrival at the service that he has fulfilled the conditions for providing a discount on the price of accommodation and/or services.
  • The client (whether as a natural person or a legal entity) is responsible for compliance with the obligations arising from the contract, these GTC, the accommodation and operating rules of the accommodation provider and the legal regulations of the Czech Republic by the natural persons listed in the Confirmation.

Article VIII.

Complaints and information on out-of-court dispute resolution

8.1 The client is entitled to complain to the accommodation provider about the quality of the accommodation and/or services provided, if their quality or scope or other conditions do not correspond to the scope, quality and conditions specified in the Reservation. The accommodation provider undertakes to ascertain the circumstances of the complaint without undue delay and, in the event of a justified complaint, to ensure the correction of the defective condition or to provide the client with a discount. The client is obliged to submit a complaint to the accommodation provider's reception desk without undue delay after discovering the defective provision. Later complaints will not be taken into account.

8.2 Information on out-of-court dispute resolution - The entity responsible for out-of-court dispute resolution (ADR) between the operator and the client arising from the provision of accommodation and related services (consumer disputes) is, according to Section 20e letter d) of Act No. 634/1992 Coll., on consumer protection, as amended, Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 00020869, Internet address: http://www.coi.cz/ or another entity authorized by the Ministry of Industry and Trade.

Article IX.

Other provisions

9.1 The accommodation of the client by the accommodation provider is possible no earlier than 2:00 p.m. on the day specified in the Reservation as the first day of accommodation. The client is obliged to hand over the cleared object on the last day of accommodation specified in the Reservation no later than 10:00 a.m. In the event of a delay in handing over the cleared object by the client, the accommodation provider is entitled to charge the client a contractual penalty of CZK 500 (in words: five hundred Czech crowns) for each commenced hour of delay.

9.2 If the accommodation provider has reasonable suspicion that the client is using the property in violation of the terms and conditions of the Reservation or in violation of the accommodation or operating rules of the accommodation provider or in violation of public order, the accommodation provider is entitled to enter the property and inspect its use.

9.3 The accommodation provider is not liable for damage caused to the functionality of the client's electrical or electronic devices and for any errors or incorrectly provided information about events or services provided by other persons.

9.4 No parking area of ​​RMN s.r.o. is a guarded parking lot and the accommodation provider does not provide any supervision over the parked vehicles of the clients and/or their accessories.

9.5 By checking the box "I agree to the sending of commercial communications by electronic means pursuant to Act No. 480/2004 Coll. and processing of personal data for these purposes" in the reservation form located on the website www.hotelski.cz (hereinafter referred to as the "reservation form") and by sending it (or, if the Order is not made via the website www.hotelski.cz, then by another explicit and demonstrable expression of his will, the client: (i) confirms that all personal data provided in the reservation form (or other demonstrable expression of his will containing the required information, if the Order is not made via the website www.hotelski.cz) are true and correct, that he has been informed of his rights related to the administration and processing of his personal data, in particular that he has rights pursuant to Sections 11, 12, 21 of Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter referred to as the "Act on the Protection of Personal Data"), or that he has become familiar with the content of the Information [KB1] on the processing of personal data and business by the notice available on the website www.hotelski.cz,(ii) grants his consent, based on prior instruction:to the processing of his personal data within the meaning of the Personal Data Protection Act by the accommodation provider as the administrator, or by other persons with whom the accommodation provider as the processor concludes a relevant contract pursuant to Section 6 of the Personal Data Protection Act, including the disclosure and transfer of the provided data to these processors and persons pursuant to Section 14 of the Personal Data Protection Act cooperating with the accommodation provider on the basis of a contract, namely to the extent of his name, surname, address, telephone number and e-mail address provided by him in the reservation form (or other demonstrable expression of his will containing this information, unless the Order is made via the website www.hotelski.cz) for an indefinite period of time, or until his consent is withdrawn or refused, or expressing his/her disagreement with the use of the electronic contact he/she provided in the reservation form (or other demonstrable expression of his/her will containing this information, unless the Order is made via the website www.hotelski.cz), for the purpose of distributing commercial communications within the meaning of the Act on IS Services (i.e. sending commercial communications to the client via electronic means by the accommodation provider and third parties referred to in the previous paragraph), which will include commercial communications relating to the products, services, products and activities of both the accommodation provider and the third parties referred to in the previous paragraph.

9.6 By checking the box "I agree to the general terms and conditions" in the reservation form and sending it (or, if the Order is not made via the website www.hotelski.cz, by another explicit and demonstrable expression of his consent to the GTC), the client confirms that he has read the content of the Information on the processing of personal data and commercial communications and has thus been informed of his rights related to the management and processing of his personal data within the meaning of the Personal Data Protection Act.

9.7. Photographing and filming on the premises of Hotel Ski and its grounds for professional or commercial purposes only with the prior consent of the management of RMN, s.r.o.

Article X.

Final provisions

10.1 These GTC, within the meaning of Section 1751 et seq. of the Civil Code, regulate the procedure for concluding, form the content and are an integral part of the accommodation contract concluded between the client and the accommodation provider.

10.2 If these GTC require a written form of legal action, this form shall be deemed to have been complied with if the legal action is made in the form of a letter, fax or e-mail.

10.3 The accommodation provider may supplement and amend these GTC in full and without limitation in electronic form. In the event of such a change, the new version of the GTC will be placed on the accommodation provider's website www.hotelski.cz and sent to the client with whom the Reservation process is underway. The change to these GTC shall enter into force upon publication or delivery of its text to the client. In the event of the client's disagreement with the published change to the GTC, the client is obliged to notify the accommodation provider of this disagreement in writing no later than two days after delivery of the change to the GTC. The relationship between the client and the accommodation provider and the resulting mutual rights, obligations and conditions shall be governed by the GTC that were sent to him together with the Reservation.

10.4 If any individual provision of these GTC is found to be invalid, it is fully severable from the other provisions of these GTC and such invalidity shall have no effect on the validity and enforceability of any other provisions of these GTC.

10.5 In other matters not regulated by these GTC, the client and the accommodation provider undertake to comply with the legal regulations of the Czech Republic, good morals and customs in the field of providing accommodation services and to resolve any disputes amicably as a priority.

10.6 These GTC come into effect on 1.1.2021

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